Help Center

You can use the Contact Us form or call us directly 03 390 1422

We answer emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving an email, but if there is an increased volume of inquiries it may take us 2-3 business days to get back to you.

eTiles is located in Christchurch, New Zealand and we ship all our products from our own warehouse with our own inventories in stock. 

We do not use any 3rd party dropship companies to ensure the integrity and quality of the products we ship to our customers.

We import our products ourselves directly from Europe to Christchurch. So even Pre-Ordered products first go to our warehouse.

Goods in eTiles.co.nz are sold by m2 (square metre), pcs (piece, each) or sheet (mosaic sheet)

On each product page you can find info about quantity unit:

 *** Price & Quantity: per m2 ***

Packaging is indicated in "Details" tab on product page. The supplier reserves rights to change packaging any time.

Goods ordered will be calculated to the nearest box lot. This might affect slightly the quantity ordered versus the quantity delivered. We reserves right to adjust price accordingly. 

We can provide the estimation of the product required as free of charge service and doesn’t hold legal responsibility for any miscalculations, shortage or surplus of product which has been ordered. The Purchaser holds the responsibility for amount of product ordered. 

Of course! We're happy to honour price adjustments up to 3 days after you've placed an order. If an item goes on sale within 3 days of your purchase, email us at sales@livehouse.nz with your order number and we'll adjust the price.

European products traditionally stamp on a manufacturing date. So if you see a date that has already passed, it usually means that this is the date the product was made. Products have a shelf life of 2-5 years. Very rarely will you see an expiration date on products other than food, but if you're not sure, please contac us. 

If for any reason you receive an expired product, email us and we'll take care of it!

Order processing times are between 1~2 business days after the day you placed your order. Most packages are prepared within 48 hours, but if our warehouse is exceptionally backed up processing times may go up to 4 business days following the day you placed your order. If your order has been processing for more than 4 business days, please contact us and we'll help you out.

We apologize that your shipment didn't arrive in perfect condition! Please Contact Us with your name and order number for further assistance.

Once an order is placed, our warehouse staffs can pack and ship out your order, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order number so we can try to make correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!